complaint·March 10, 2026

the two dates in question for September 10, 2025, and R1 the pull cord was pulled on and off several times and when staff went to check on resident staff was informed the cord was pulled and then turned off by person pulling the alarm. Since the alert showed multiple times, staff went in to check on residents regardless of if the alarm was cleared. For October 23, 2025, the staff received an alert and R2 waited minutes and when staff arrived at the apartment 911 had already been called by a family member. Review of records device activity report for R1 & R2 apartment reflect that on September 10, 2025, the cord was pulled four times as follows: 4:14.58 AM pulled cleared 4:15:20Am duration of 22 seconds and 4:31:22 AM pulled cleared 4:31:36 AM. October 23, 2025, the cord was pulled at 7:08:06PM cleared 7:19:19PM duration of 11 minutes and 13 seconds. Interview with 5 of 5 residents stated that when they press their pendent or pull the cord the staff always respond within a reasonable time, and they don’t wait to long for assistance. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the facility representative and a copy of this LIC9099 report was left at facility.