complaint·October 14, 2025

them when they need help, and they check on them all the time. They have not observed any ants or insects in or around the facility. They have no issues to report. Interview with 2 of 2 staff stated that they check on residents often and change the residents as much as necessary. Staff stated they have not seen any ants in bedrooms or insects around the facility. LPA Shobhana Frank conducted a facility visit on July 29, 2022, and observed the facility to be clean and sanitary, did not observe any ants in the facility or insects. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at facility.