complaint·April 29, 2021

On September 30, 2020, The Department also received another allegation that staff is not treating the resident with dignity and respect. Per interviews, Resident 1 refused to answer questions on any incident related to the allegation. Two out of two witnesses stated that they felt safe in the facility; and denied any incident related to the allegation. File review indicated that staff received training on resident rights. Based on the information gathered during the investigation which involved interviews, observation and review of all documents obtained, The Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred. Thus, the allegations that staff refused to administer medication to the resident, and that staff is not treating resident with dignity and respect, are deemed UNSUBSTANTIATED. LPA Marin conducted an exit interview and read this report to Administrator Arvin Bumanglag. Copy of this report will be provided via email. As agreed AD will acknowledge this receipt. Page 2/2