complaint·September 21, 2023

CONTINUED FROM LIC9099-C LPA accompanied by administrator conducted a tour of the facility's physical plant. All six residents are observed either relaxing in the facility's common areas or in their respective bedrooms. Three residents are observed receiving visits, one from a hospice nurse and another two from their relatives/responsible parties. LPA attempted or conducted interviews with all six residents in addition to administrator and three caregivers present during the visit. Additional witness interviews conducted on September 20, 2023 via telephone. Regarding the allegation that Staff verbally and physically abused resident, the following has been concluded: Based on records reviewed and interviews conducted, no evidence gathered is corroborating the allegation. However, due to investigation delays, most of the interviews conducted involved individuals not present at the facility at the time the allegation was made. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of the report was provided to a facility representative.