complaint·June 20, 2024

CONTINUED FROM FORM LIC9099 On April 10, 2024, a verbal argument occurred between the facility's administrator and a visitor to the facility after the visitor requested access to one of the resident's hospice file and was denied access to the documents. Two additional visitors were present at the time of the incident and were later interviewed by LPA. A witness interview confirmed that the facility's administrator had received clear instructions to limit access to certain documents, as it was stated to have occurred on the day of the verbal confrontation. Both witnesses present described the administrator as experiencing visible frustration at the repeated requests to disregard the instructions in question, however both witnesses also denied having heard any insults or inappropriate language being used at the time, either directed at facility visitors or in the presence of facility residents. Two video files timestamped on the same day and reviewed by LPA also failed to provide any evidence of inappropriate or injurious language being used on that day. As a result, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to facility.