complaint·April 3, 2024

need to make a phone call. Witness indicated that they have received calls from R1 when R1 needs to speak to them. Witness indicated that they are not sure how R1 makes the call if assisted or not but none the less they have received calls from R1 from their personal cell phone. Interviews with 2 of 2 staff indicated that R1 at times presses pendent to call for assistance and ask the staff to dial the numbers to make calls. Staff indicated that if R1 request not to receive calls or to speak to a caller that staff do not force R1 to speak to the caller. Staff indicated that there are times when R1 does not want to talk to anyone and makes that very clear to staff and staff indicated that R1 has that right to refuse calls. LPA toured the physical plant of the facility and observed R1 on their cell phone making a call and a care staff was in their room with them. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.