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Inspection visit

Complaint

SUNRISE OF MISSION VIEJOLicense 306002644
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

On today’s date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit to conclude this agency’s investigation into the complaint allegation mentioned above. LPA Rosie Quiroz arrived to the facility and was COVID-19 screened and met with Business Office Director Lucy Yi. Director of Sales Patty Darsow joined the inspection tour on or about 10:18am. Executive Director Roxanne Psenicnik arrived on or about 10:47am. During the pre investigation telephone call, Interviewee indicated requesting to remove allegation “Residents sustained unexplained bruising while in care.” Interviewee indicated not making that allegation. This agency has found the complaint allegation of " Residents sustained unexplained bruising while in care” is deemed UNFOUNDED; Meaning that the allegation was false, could not have happened or is without a reasonable basis. We have therefore dismissed the complaint allegation listed above. An exit interview was conducted with Executive Director Roxanne Psenicnik and a copy of this report was provided via email.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87411(a)Type A

    Facility personnel sufficiency and competence

    Personnel Requirements - General87411(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement was not met as evidence by: On or about 10:00am, while touring dining-room area with (BOD) Yi CONT... LPA Quiroz observed 16 of 20 residents on the right side of dining-room unsupervised by staff.On or about 10:28am, LPA Quiroz and (DOS) Patty Darsow walked back to dining-room area and inquired about call light services. Lead Care Manager pulled out her phone and said “Oh, Room #16 and Room #13 need help.” CONT

FAQ · About this visit

Common questions about this visit

What happened during the April 5, 2022 inspection of SUNRISE OF MISSION VIEJO?

This was a complaint inspection of SUNRISE OF MISSION VIEJO on April 5, 2022. The inspection found no deficiencies and no citations were issued.

Were any citations issued to SUNRISE OF MISSION VIEJO on April 5, 2022?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.