complaint·March 3, 2023

LPA conducted a total of 10 interviews, which consisted of staff and residents. 10 out of the 10 interviews conducted did corroborate with the allegation. LPA conducted an interview with the facility resident council of which was reported that staff (S1) who is indicated in the allegation, is "great" and it was a "no brainer to nominate S1 as employee of the month", S1 is "efficient", "can do it all", and added that "sometimes these residents can have lots of demands, but she always keep her composure and is respectful and has never been anywhere near being disrespectful". LPA conducted an interview with the resident (R1) in the allegation who stated "every single worker here, I have no complaints about, and no issues". R1 also stated "the food and service is good, no bad attitudes, they are always friendly" LPA conducted an interview with S1 who stated "If I have things happening in my personal life, with stress and things that make me cry, I make sure I don't bring it here" S1 added "This is my dream job, I would not do anything to mess it up. I don't come from much, so having this job is everything to me" LPA reviewed the following documents but not limited to the: staff roster, resident roster, facility policies, dining and kitchen staff schedules, facility dining menu, dining and kitchen staff job description, roles and responsibilities, staff trainings, resident council notes, and physician report for R1. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. LPAs conducted an exit interview was ED Mnatsakanyan and a copy of this report was provided to the facility.