complaint·March 16, 2023

The Department has investigated the complaint alleging that facility staff are not properly trained. LPA conducted record reviews included but not limited to: the facility handbook, job descriptions (specifically for the receptionist and kitchen server) resident roster, staff roster (LIC500), staff trainings, front desk duties and front desk “template” which included “front desk FAQs” such as inquiries regarding: Bingo, move-ins, move-outs, emails and communication log, walkie-talkies, packages, emergency binders, maintenance work orders, human resources and payroll, laundry and trash, billing and invoices, pharmacy and doctors, sales and marketing. In addition, a concierge shift checklist is completed and provided, and a concierge shift log. LPA conducted a total of 10 interviews of which consisted of staff and residents, of which none of the interviews corroborated with the allegation. 10 out of the 10 interviews either stated that staff were “knowledgeable” and “well trained”, while the interviews conducted with staff verified that training is provided for all positions, and even if a staff member is asked to assist with a task other than their designated position, training is provided via “shadowing”. LPA reviewed the job descriptions for the receptionist and kitchen server positions and both positions had the same education and experience requirements, certification requirements, management, decision making, and knowledge and skills. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. For today's visit, no citations were issued. An exit interview was conducted with ED Mnatsakanyan a copy of this report was provided to the facility.