complaint·September 11, 2023

It was reported via interviews by Staff 1 (S1) that the rat traps were placed in the kitchen by the Pest Control company for pest prevention. During the interviews with residents it was reported that they have never seen a rat, a mouse and/or rodents in the facility. Regarding the allegation that staff failed to provide adequate food service, the investigation revealed the following: Four of five residents interviewed denied the allegation. Per interviews conducted with residents it was reported that the facility provides residents with warm quality food and/or enough food. Per interviews conducted with residents it was reported that the food can be cold sometimes. It was reported via interviews with staff that staff have not failed to provide hot food and/or provide adequate food for the residents. Based on LPA's observation and information gathered during the investigation, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with ED Howell and a copy of this report was provided to the facility.