complaint·December 13, 2024

Interview with Executive Director (ED) reported that R1’s responsible party were aware of the services being provided and billed every month. However, personal service plan and assessment notices on April 14, 2023, did not have signatures from R1’s responsible party. R1’s responsible party signed a new personal service plan dated October 20, 2023, thus agreeing to services to be provided. Since services plan dated April 14, 2023, was not signed, there is no proof or acknowledgement that R1’s responsible party agreed to updated services being provided from the time period of April 14, 2023, through October 20, 2023. Therefore, based on the preponderance of evidence through records reviewed and interviews the allegation facility staff did not follow admission agreement is determined to be SUBSTANTIATED, meaning the complaint allegation is valid and that a violation has occurred. The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8. An exit interview was conducted with Executive Director Shannon Howell and a copy of this report and appeal rights was provided.