complaint·October 30, 2024

LPA reviewed documents including the Medication Administration Record (MAR) dated July 01, 2024 to July 31, 2024 for R1. Per MAR R1 was prescribed Acetaminophen 500 MG. Per MAR Acetaminophen 500 MG was prescribed as Pro Re Nata (PRN)/as needed. Per tylenol.com Acetaminophen is the primary ingredient in Tylenol. Regarding the allegation that staff is smoking a vape pen inside of the facility , the following was revealed: During the course of the interviews with residents, R1 reported that she has not witnessed staff smoking a vape inside the facility. Per R2 she has not seen staff or the Director smoking inside the facility. Documents reviewed included the 2024 Brookdale Associate Handbook. Per Brookdale Associate Handbook under Smoke-Free Environment it states smoking and the use of tobacco products are allowed only in designated areas outside of the buildings. During the initial visit on July 11, 2024 and today's visit LPA observed a designated smoking area located on the first floor. Regarding the allegation that staff did not properly bathe a resident in care , the following was revealed: During the course of the interviews with residents, R1 stated that staff assist her with her showers and reported that staff do a great job. Per R1 she has not complaints. LPA reviewed documents including the Personal Service Plan dated July 01, 2024 for R1. Per Personal Service Plan R1 needs assistance with showers two times per week. Per Personal Service Plan R1 prefers to shower on Sundays and Thursdays between 5:00 pm and 6:00 pm. During the course of the interviews with staff, Staff 1 (S1) reported that no resident has complained about not being showered properly. Per S2 staff do their best when bathing the residents and stated that residents get two showers per week. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPAs conducted an exit interview with facility representative, and a copy of this report was provided to the facility.