complaint·April 24, 2024

Licensing Program Analyst (LPA) Jessica Cho arrived at the facility unannounced for the purpose to initate the complaint investigation into the above allegation. LPA was allowed entry by Business Office Manager (BOM) Danielle Chairez and was introduced to Executive Director II (ED) John Goodwin. During the course of the investigation, LPA conducted interviews with the resident/staff and obtained copies of pertinent resident documentations. The investigation revealed the following: Regarding the allegation of financial abuse, it was determined based on the records reviewed, and three out of the three staff interviews, one resident interview, that the alleged individual in question is not a staff employed under this facility. Therefore, this agency has investigated the complaint and based on the interviews conducted and the records that were reviewed, the above allegation is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. The Executive Director II John Goodwin authorized the exit interview to be conducted with Business Office Manager Danielle Chairez, and a copy of this report was provided at the end of the visit.