complaint·October 27, 2025

The investigation revealed the following: Allegation: Facility refused to provide refund after resident passed away It is alleged that the facility did not issue a refund to the individual or entity contractually responsible for R1 payment. The individual requested a refund for the remaining days of October. R1 passed away on October 7, 2025, and an individual for R1 removed all of their belongings on October 8, 2025. Based on an interview conducted, Staff #1 confirmed the allegation that they did not process a refund for the individual responsible for R1’s payment. S1 stated that the reason they did not issue a refund is because the Admission Agreement stated there are no refunds for the first month’s rent. S1 stated that R1 passed away on October 7, 2025, and removed personal belongings on October 8, 2025. Hospice picked up the medical equipment supplied on October 9, 2025. Based on record review, a copy of a check dated September 22, 2025, revealed a payment for R1 was made for $5500 and was received by the facility and per interview with S1, the facility will send a refund to R1’s responsible party. Based on observation, LPA verified that R1’s room was empty, and all R1’s personal property, belongings, and hospice equipment were no longer inside of the room. Based on information gathered, there is sufficient evidence to corroborate the above allegation. Therefore, based on LPA's observations, interviews, and the records reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Facility refused to provide refund after resident passed away is deemed SUBSTANTIATED as per the California Code of Regulations, Title 22, Division 6, Chapter 8. A deficiency is being cited on the attached LIC9099D. Exit interview was conducted, and a copy of the report, LIC9099D, LIC811, and the appeal rights were provided to Administrator Elizabeth Mullins.