complaint·June 16, 2022

LPA conducted interviews with Residents and staff. Residents (R1, R3 and R4) interviewed stated they receive their medication from Ester who is the owner. They stated their medication is given on time and had no complaints. LPA reviewed medication logs and training records for staff. Staff had received the required training, including Medication training, per regulations. Therefore, allegation that Untrained staff are giving medication is Unfounded. It was alleged that residents are fed rotten food. LPA inspected the kitchen on 11/24/2020 via Facetime, on 04/07/2022 and on today’s date during on-site visits. LPA observed food to meet the 7-day non perishable and 2-day perishable requirement. LPA did not observe any rotten food. Per R1, R3 and R4, the food is good. During the visit on 4/7/2022, LPA observed lunch being served. Lunch consisted of Pizza, spaghetti with ground beef, veggies and vegetable soup. A cup of fruit and juice were also served on the side. On today's date, LPA observed dinner being made and consisted of vegetable soup, chicken Alfredo, and fish soup. Therefore, allegation that residents are fed rotten food is Unfounded. This agency has investigated the complaint. We have found that the above allegations were Unfounded, meaning that the allegations were false, could not have happened and/or are without reasonable bases. We have therefore dismissed the complaint. LPA Martinez conducted an exit interview with AD DeLa Cruz and copy of this report was emailed during today's visit. Based on interview with Administrator, only 1 of the 4 residents is interested in participating in activities such as Karaoke as the one Resident loves to sing. LPA observed Resident 4 (R4) happy and singing loud in front of the TV. AD stated that back in 11/2020 facility had 3 of 5 residents who were on Hospice and did not care to participate in activities. R1 told LPA during the interview, R1 is always invited to participate but would rather play games on cell phone, read or listen to other residents sing because that’s what R1 likes to do. AD stated she suggest other activities such as exercise while sitting down watching TV in the living room, play bingo, play board games but residents refuse. AD stated she can not force the residents to participate. AD stated staff attempt to exercise the residents in the morning while in bed. LPA was unable to determine if the allegation occurred as reported. Therefore, allegation is Unsubstantiated.