complaint·July 24, 2025

(R1) and resident (R2) had an altercation with each other in the apartment/bedroom hallway on July 5, 2025. Records for R1 and R2 revealed that they are alert, do not require any ambulatory assistance, functional capabilities or physical services, do not require 1:1 ratio care, and do not require 24 hour care. Interviews with 2 of 2 staff stated that neither resident required 1:1 ratio care or 24 hour care and that incident happened in a common space of the facility and staff immediately intervened once they were notified of the incident. Since neither requires such care it is not uncommon for incidents to occur in common spaces of the facility or where staff is not around. Staff stated they immediately applied de-escalation methods and this was the first incident involving R1 and R2 and since incident they have not had any further incidents amongst R1 and R2. Staff stated that they have taken adequate measures to address the situation. Interviews with 6 of 6 residents stated that staff are good at assisting them when they need help and get help almost immediately. They have never had issues with not getting assistance and there is always staff around to help. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at the facility.