complaint·January 2, 2026

Interviews with three out of three staff stated they have never yelled at residents and have not witnessed any other staff yell at residents. Interview with the AD stated there was an incident a couple of years ago when R1 and R1’s family member were yelling at the AD and the AD had to speak over them to direct them to leave the office. Regarding the allegation staff illegally evicted a resident in care, it was reported R1 was evicted from the facility. LPA interview with R1 stated they have not been served with an eviction notice recently but the facility did attempt to serve an eviction notice in July 2025 in which R1 refused to accept. LPA interview with AD stated an eviction notice was served to R1 in July 2025 due to R1’s aggressive behaviors towards other residents and a copy was sent to the Department for review. AD stated they decided not to follow through with the eviction and no further eviction attempts have been made since. LPA record review revealed R1 was served with an eviction notice on July 17, 2025 with a copy sent to the Department, R1, R1’s family, and the ombudsman. LPA verified the required language was included in the eviction notice. Based on interviews and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of the report was left with the facility representative.