complaint·May 30, 2024

(continued from LIC9099) On 4/26/2024 LPA obtained copies of the following files for six residents: Residency Agreements, Pre-Placement Appraisals, Personal Service Assessments, Physician Reports, Physician's Diet Orders, Preferred Food Lists, Account Histories and a recent monthly statement. On 5/9/2024 LPA returned to the facility and conducted interviews with staff who stated that residents’ itemized monthly statements are mailed to the facility and placed in residents’ individual mailboxes. LPA interviewed Resident 1 who corroborated the allegation. Interviews were conducted with Residents 2, 3, 4 and 5 who stated they have no issues receiving their itemized monthly statements. Due to conflicting information received during interviews conducted, LPA was unable to determine if facility did not provide itemized monthly statement to resident. Based on interviews and record review, LPA determined itemized monthly statements are mailed to the facility and placed in resident mailboxes; facility maintains copies of residents’ itemized monthly statements and will provide them to resident’s upon request. Based on interviews conducted and records reviewed there is insufficient evidence to support the allegation. Although the allegation(s) may have happened or is valid; there is not a preponderance of evidence to prove that the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and this report was reviewed with Interim Executive Director and Business Office Manager and a copy of this LIC-9099 was provided to the facility.