complaint·July 27, 2023

CONTINUED FROM FORM LIC9099-A Regarding the allegation that Staff do not afford resident with privacy, the following has been concluded: Based on interviews with staff, residents and witnesses, facility policy is to provide as much privacy as possible to residents during visits, phone calls and video calls with their friends and families. Instances of staff needing to intervene during the conversations were documented but were explained by the necessity to preserve resident R1's welfare and health condition. As a result, this allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to facility administrator. CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff deny resident visitors, the following has been concluded: Interviews conducted with two of the four residents present at the facility confirmed that friends and family were free to visit the facility at their convenience. Records of the facility sign-in log were also provided for the period of December 2022 until June 2023 and demonstrated a number of visitors for each of the residents in care at the facility. Additional witness interviews and letters provided to the investigation establish in great detail visits being allowed to take place. As a result, the allegation is found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. Regarding the allegation that Staff are not ensuring that resident's dental hygiene needs are not being met, the following has been concluded: Resident interviews conducted corroborated oral care being provided. An additional witness interview W1 positively established that oral care was being provided to resident R1 in spite of the resident's inability to follow commands, especially regarding her mouth. Oral sponges are requested by facility staff to the hospice service and provided on a monthly basis, which was also confirmed by staff interviews conducted during the initial investigation. As a result, the allegation is found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. Regarding the allegation that Staff isolates resident, it was alleged that relatives and acquaintances of resident R1 were being actively prevented from visiting and/or contacting resident R1. An interview with the resident appeared to corroborate visits actually taking place. Records of the facility sign-in log were also provided for the period of December 2022 until June 2023 and demonstrated a number of visitors being able to visit with resident R1. Additional witness interviews and letters provided to the investigation establish in great detail visits, phone calls and video calls being allowed to take place, in spite of the presence of orders requesting to limit the duration of the calls in question for the health and welfare of resident R1. The fact that staff isolates R1 cannot be corroborated, therefore the allegation is found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to facility administrator.