Complaint·July 26, 2023

CONTINUED FROM FORM LIC9099-A Regarding the allegation that Staff are not providing residents with activities while in care, the following has been concluded: LPA observed residents relaxing in the facility's television room or in their bedroom. Staff interviewed stated that focused activities were offered based on the resident's personal preferences. Resident interviews conducted were inconclusive on that due to residents' various degrees of cognitive impairment. One witness interviewed stated that " They offer [my mother] activities but they don't push her to participate. " Given the facility's licensed capacity, no formal activity schedule is required and there wasn't one on file for LPA to review. As a result, this allegation is deemed to be Unsubstantiated, meaning that although the allegation may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to a facility representative. CONTINUED FROM FROM LIC9099 Regarding the allegation that Staff confiscated resident personal cell phone, the following has been concluded: Residents R1, R2, R3 and R4 all stated during confidential interviews that they did not utilize personal cell phones at the facility and that they typically received phone calls on the facility's phone line. Resident R1 additionally stated that she had the ability to request staff to call her family members for her and was confirmed to make the request on a frequent basis by two out of three staff members interviewed. An additional witness interview determined that R1 was initially provided with a phone with a simplified interface by her daughter but that usage was terminated after the device was shown to create distress for the resident. As a result, the allegation is found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. Regarding the allegation that Staff did not allow resident to have visitors during reasonable hours, the following has been concluded: Admission agreements reviewed are shown to include the following provision regarding the facility's visit policy: " Visiting hours: The facility encourages regular visits from family, friends and clergy. Facility visitors or volunteers and others may be subject to criminal records clearance. (The facility is allowed to make the final determination.) Please feel free to visit from 8:00am until 7:00pm every day. Should you require other visiting times, please contact the facility administrator in advance to make arrangements. We are flexible regarding visitation. " Interviews conducted with staff, residents and witnesses all corroborated the fact that visits are facilitated in accordance with the policy quoted above. Therefore the allegation is found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to a facility representative.