Correction check·March 9, 2023

Licensing Program Analyst (LPA) Patricia Velazquez conducted an unannounced visit to Whispering Oaks - Waverly. LPA Velazquez was allowed entry into the facility and met with Caregiver Gasparina Lofranco. The purpose of today's visit was to conduct a Plan of Correction visit for previously issued deficiencies that have not been corrected and a Repeat Violation had been issued. HSC 1569.652(c) Termination of Admission Agreement Upon Death of a Resident, removal of resident’s property; refund of fees paid; notice of contract termination and refunds. (c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed. During the Case Management visit dated March 1, 2023 the aforementioned was issued and the POC due date was March 2, 2023. On today's visit the citation has yet to be cleared. A civil penalty is being issued for a Repeat Violation in the amount of $250.00. An exit interview was conducted with Caregiver Gasparina Lofranco and a copy of this report along with the Civil Penalty and Appeal Rights were provided at the time of this visit.