complaint·October 17, 2024

CONTINUED FROM FORM LIC9099 Regarding the allegation that Facility staff is violating resident’s personal rights by not allowing visitors to see the resident , the following has been concluded: Based on records reviewed and interviews conducted, resident R1 as well as staff members and witnesses interviewed deny any interference from facility staff into R1's ability to receive visitors as he pleases. R1 stated that he is fully able to receive visits from whoever he would like. A review of resident records for R1 additionally allowed LPA to verify the identity of R1's responsible party and attorney-in-fact. A signed letter from the resident's stated primary care physician dated February 29, 2024 indicates that " Due to [R1's] age and chronic medical conditions, I request that his life not be disturbed at this time by visits from other family than his daughter who has been instrumental in acting in his behalf to help him recover from recent physical trauma and hospitalization and securing an appropriate series of care facilities that meet his physical and emotional needs. " The letter further states that " [R1] was seen in my office on 02/26/24 where I thoroughly interviewed him and found him physically improved and mentally competent to understand his life situation and make informed decisions as to his preference to not be unduly disturbed or manipulated. " Regarding the allegation that Staff member was engaged in a verbal altercation in the presence of the residents , the following has been concluded: Based on witness, staff and resident interviews conducted, no instances of staff engaging in loud arguments, altercations or talking inappropriately to visitors could be corroborated. Multiple statements to the opposite were however made, emphasizing how nice and welcoming the facility feels overall. As a result of this investigation, both allegations are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred. An exit interview was conducted with General Manager Kurt Knauer who authorized facility staff to sign on his behalf and a copy of this report was provided to a facility representative.