complaint·October 10, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff spoke to resident in an inappropriate manner , the following has been concluded: Records reviewed, interviews and observations conducted failed to provide sufficient corroborating evidence that staff member S1 had spoken inappropriately to resident R1 while providing care for her. R1 is stated to have passed away approximately three years prior to the follow-up visit taking place. Regarding the allegation that Staff handled resident in a rough manner , the following has been concluded: Resident, staff and witnesses interviews conducted failed to yield evidence of rough handling of R1 or any other facility resident by S1 or any other staff members present at the facility. Observation made during a facility visit showed residents relaxing in theirs bedrooms or in the facility's common areas and displaying no signs of distress or agitation. Based on the evidence gathered during the investigation, the allegations are both found to be Unsubstantiated, meaning that although both allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred. An exit interview was conducted and a copy of this report was provided to a facility representative.