Complaint·July 28, 2022

said that family always found R1 well-being at this board and care to be very good. R1 is well attended to and has never felt neglected and had not fallen before under her care there. It was an accident that is difficult to avoid in someone her age and decreased mobility. She believes that she is a very good advocate for her mother-in-law and she is confident that her mother in-law gets good care at this facility. VITAS caseworker said Licensee and her staff are good caregivers and the home is very a esthetically pleasing! R1 well cared for. Based on the collective information, the above allegations are determined unfounded. This agency has investigated the complaint alleging. Resident sustained an injury from a fall while in care and Staff did not provide adequate supervision for a resident, We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.