Complaint·January 27, 2022

Licensing Program Analyst (LPA) Albert Marin made an unannounced visit to this facility. LPA met with Administrator (AD) Dina Lucaciu and stated the purpose of the visit and the allegation stated above. LPA conducted a tour of the interior and exterior portions of the facility. LPA observed five residents and two staff members on the floor. LPA inspected resident's rooms and common areas. LPA conducted a file review and interviews. Based on observation and interviews, residents in care have varying degree of medical conditions and needs. Due to their medical conditions, staff members need to speak louder to communicate with the residents. All seven witnesses interviewed denied any staff member yell at a resident in any time. This agency has investigated the complaint alleging staff yelled at a resident while in care. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. LPA Marin conducted a exit interview with AD Lucaciu; and copy of this report was left in the facility