Complaint·June 23, 2023

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff did not provide resident's authorized representative with an itemization of charges for rate increase, the following has been concluded: Based on interviews conducted and records reviewed, it was corroborated that resident R1 suffered a change in condition and the onset of vascular dementia since her medical assessment conducted on February 25, 2020 prior to her admission at the facility. An updated medical assessment was requested from the resident's primary care physician in April 2023 and an examination was made on May 4, 2023. The update confirmed the primary diagnosis of vascular dementia and the dementia diagnosis on a completed form LIC602. Evidence of this change in condition being notified to the resident's responsible party prior to the rate for basic services being adjusted was also provided by facility staff, further corroborating the fact that the newly adjusted rate was being charged in response to the change in condition described. The allegation is therefore found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred. A Technical Violation Advisory Note is however issued in the attached form LIC9102 to the facility and a consultation is provided by LPA in order to remind the licensee of the regulations applicable to the Admission agreement and rated charged to the residents in care. An exit interview was conducted and a copy of this report was emailed and provided to facility representative.