complaint·January 18, 2024

2 out of the 2 staff interviews conducted did not corroborate with the allegation by stating that if there were any complaints about the temperature of the dining room, then staff will adjust it accordingly. Per staff interview, the temperature throughout the facility is kept between 74 to 80 degrees Fahrenheit. 4 out of the 4 resident interviews conducted, did not corroborate with the allegation by stating that the temperature in the dining room was comfortable and that if it either gets too warm or too cold, they inform staff, and that staff will adjust the temperature, however all 4 residents expressed no concerns regarding the temperature in the dining room. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with Chief Operating Officer Shen. A copy of this report was provided and explained.