Follow-up·February 27, 2024

Licensing Program Analyst (LPA) Jessica Cho continued the visit after delivering the findings in connection to Complaint Control Number: 22-AS-20230707101643. LPA stated the purpose of the Case Management visit to Chief Operating Officer Faye Shen. During the course of the complaint investigation mentioned above, LPA discovered that the Department received a written report on July 7, 2023, pertaining to an altercation exchanged between Resident #1 (R1) and Resident #2 (R2) that occurred on June 24, 2023. The incident report was received 13 days after the occurrence. Per Reporting Requirements 87211, a written report shall be submitted to the licensing agency seven days of the occurrence. Therefore, as a result of today’s Case-Management visit, a Technical Advisory Note (LIC9102) will be issued. An exit interview was conducted with Chief Operating Officer Faye Shen, and a copy of this report including the LIC9102 and the LIC811 were provided at the end of the visit.