complaint·March 12, 2024

LPA interviewed AD who stated this notice was used by the facility to provide notice of a rate change to residents, was posted at the front of the facility and distributed at a resident council meeting where 12 residents were present, and was placed in the mailbox of each resident at the facility. However, because the notice does not provide at least 60 day’s notice of a rate increase as required, the facility did not provide adequate notice of the rate change to residents. During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative. LPA inspected the kitchen and observed it to be clean and organized, the facility has a 2-day supply of perishables and a 7-day supply of non-perishable food is available as required by regulations, the refrigerator and freezer were at proper temperatures, there were no spoiled or expired foods, and the perishable food appeared fresh and included fresh fruit and vegetables. LPA observed lunch being served in the dining room and via room service in resident rooms on 03/12/24 and LPA’s observations did not corroborate the allegation. The meals were generous in size and included a quesadilla with a side of rice, beans, salad and salsa, a soup with meat and vegetables, a salad, and a cookie. LPA interviewed 10 residents, including both residents who eat in the dining room and residents who receive their meals in their rooms. Of the 10 residents interviewed, none had any complaints about the quality of the food. 4 residents reported that portions are sometimes smaller, but all residents that responded confirmed they are getting enough to eat and that they are able to ask for more and always receive more food if they request it. None of the residents interviewed had any complaints about the quantity of food provided. LPA reviewed facility menus for the last three months and noted a proper variety of meat and vegetables in the meals. Residents interviewed corroborated that the meals balance meat, vegetables, and other items. LPA interviewed AD who did not corroborate the allegation and reported the facility orders its food from Sysco, US Foods, and Dairy King. LPA reviewed Sysco, US Foods, and Dairy King invoices for the month of February 2024 and those from approximately a year prior and noted the facility spent approximately 13.5% more on food in February 2024 than a year previous. Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.