complaint·March 19, 2024

1 out of the 5 resident interviews specified that the staff who are not trained properly, are the ones who are unable to speak English. 3 out of the 3 staff interviews stated that not only do staff undergoing training, but staff will also complete orientation and shadowing prior to taking care of residents. LPA De Perio conducted documentation review, and it was observed that upon hire, training such as, but not limited to, regarding personal rights, resident rights, care and supervision, and adult abuse are completed and that facility stores the completed trainings in each individualized staff folder. It was alleged that facility staff did not ensure that resident's relationships with staff were accorded dignity. 4 out of the 5 resident interviews conducted did not corroborate with the allegation by stating that staff do accord residents with dignity. 1 out of the 5 resident interviews stated that there are some good and some bad staff, but provided no further details about the bad staff. 3 out of the 3 interviews conducted with staff stated that if there was an issue regarding not according relationships with residents with dignity, that staff would be given a warning via documentation. LPA De Perio conducted record reviews and observed that there were no documented issues regarding staff not according residents with dignity. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with Chief Operating Officer- Faye Shen. A copy of this report was provided and explained.