complaint·April 12, 2024

During the initial visit January 23, 2024, and the follow up visit made to complete interviews and deliver findings, LPA Haley walked through the facility to make observations. During both brief tours of the facility, no foul odors were smelled coming from any resident rooms during the initial visit in January, or the follow up visit made to deliver the findings. Regarding the complaint allegation: Facility is not kept free of pests. 8 of 8 resident's and staff denied the presence of any rodents. Staff 1 (S1) stated there was a problem over the summer and the issue may be seasonal, but pest control came and eradicated the problem. S1 says pest control still make regular monthly visits to the facility. Pest control invoices were provided after the interview. One staff member did mention they have saw an occasional cockroach, but said as soon as you spray them, they’re gone. No rodents or cockroaches were observed during the initial visit made in January or during the follow up visit made to deliver the findings. Based on the information gathered through interviews and observations, the following allegations: Staff drink alcohol in the facility, Facility room is malodorous, and Facility is not kept free of pests, are UNFOUNDED, meaning the allegations are false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.