complaint·December 26, 2024

Per review of R1's LIC 602 Physician's Report dated 04/28/2024 R1 is able to groom themselves, able to follow instructions and able to communicate needs. It is also listed that R1 needs assistance with bathing. Per interview with hospice staff R1 refused bath services on 5/31/2024 verbally for indefinite services. Per LIC 602 R1 is parapalegic. Based on interviews with staff it was stated that R1 receives bed baths from hospice staff and is able to wash their own face in bathroom sink. 4 out of 4 staff indicated that R1 has not requested to be placed on the shower schedule. 3 out of 4 residents on the shower schedule indicated they receive their showers on their scheduled dates and times without issue. The fourth resident does not receive baths from facility staff but felt they would be able to ask staff if needed. During the visit LPA observed residents throughout the facility, residents appeared to be clean and well groomed. LPA did not observe or encounter any odors emitting from residents. Therefore based on the preponderance of evidence through records reviewed and interviews the allegation that facility staff are not meeting resident's hygiene needs is determined to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint. No deficiencies cited. An exit interview was conducted and a copy of this report and confidential names list was provided.