complaint·January 29, 2025

Interviews conducted with residents revealed that seven out of fourteen residents stated that facility was out of hot water last week beginning January 22, 2025. Resident interviews revealed that remaining seven of fourteen residents stated they did not have any issues with water in their apartments. Seven of fourteen residents stated they were made aware of hot water issue via posted signs inside facility as well as information provided by front desk. Interview with family member revealed that facility was out of hot water for three days. Interviews with nine staff members and seven of fourteen residents have confirmed that hot water was restored as of Friday January 24, 2025. During investigation, LPA conducted water temperature checks on each three floors and observed water temperature measured between 114.6 to 117.5 degrees Fahrenheit inside resident restrooms. Common area restrooms water temperature measured at 114.6 degrees Fahrenheit. Water Temperatures observed today are within Title 22 Regulations. Records reviewed revealed that facility has a Hot Water Temperature Check log and notates when facility has Hot water issues. Temperature Check log revealed that on January 22, 2025 facility boiler needed to be rebuilt. Temperature Check log notated that on the following day January 23, 2025 the following was replaced: Heat exchanger, new burners, and two new blower pressure switch. An invoice reviewed from Etna Heat Transfer Products revealed that a tube bundle kit was ordered on January 22, 2025. On January 23, 2025 an additional invoice reviewed, revealed that facility replaced a burner kit, Ignitor kit and flame sensor probe kit. On January 24, 2025 an additional invoice reviewed, confirms facility ordered a Air pressure switch. Facility provided copies of posted signs notifying residents that Hot water is currently off and maintenance is addressing problem and that parts on order from January 22, 2025 1:00PM to January 23, 2025 11:28AM. Based on Interviews conducted, and records reviewed the timeline of events of hot water temperature out due to facility ordering replacement parts for water boiler and invoices of parts ordered varies from one to three days. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff are not ensuring that residents have hot water is deemed UNSUBSTANTIATED. An exit interview was conducted with Chief Operating Officer Faye Shen and a copy of this report was reviewed and provided to facility.