complaint·February 13, 2025

During the course of the interviews with staff, Staff 1 (S1) reported that management tried their best to replace the boiler and stated that the boiler got replaced within two days. During the investigation LPA reviewed documents including the Hot Water Temperature Check dated January 2025. Per Hot Water Temperature Check notes on January 22 and 23 it states boiler rebuilt/replaced heat exchanger, new burners and two new blower pressure switch. LPA reviewed documents including the Etna Heat Transfer Products invoice dated January 22, 2025. Per Etna Heat Transfer Products invoice, the Licensee ordered a tube bundle-kit copper. Per Etna Heat Transfer Products invoice dated January 23, 2025, the Licensee ordered a burner kit, an ignitor kit and a flame sensor kit. Per Etna Heat Transfer Products invoice dated January 24, 2025, the Licensee ordered an air pressure switch kit. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.