complaint·July 24, 2025

It was alleged that staff failed to meet residents hygienic needs.LPA Rodriguez conducted 5 out of 5 resident interviews of which all 5 interviews did not corroborate with the allegation. 2 out of 2 staff interviews did not corroborate with the allegation by stating that staff will assist residents with meeting their hygienic needs at least twice a week. 2 out of the 2 staff interviews also stated that often times, prior to admission to the facility, residents are homeless, which is why they make appear unhygienic, but that staff are present to assist. Per record review of the facility bathing log, it was observed that residents were bathed between 2 to 3 times a week. During the tour of the facility, LPA Rodriguez observed that residents were clean and no odor was observed. It was alleged that facility allowing resident to smoke in non-designated areas. LPA Rodriguez conducted 5 out of 5 resident interviews of which all 5 interviews did not corroborate with the allegation. 5 out of 5 resident interviews verified that the designated smoking area at the facility is located outside, in the patio area on the first floor. 2 out of the 2 staff interviews conducted did not corroborate with the allegation by stating that residents know the designated smoking areas, however stated that resident 1 (R1) used to have a habit of smoking in their room but ever since R1 was informed of needing to smoke outside, R1 does so. During the tour of the facility, LPA Rodriguez observed R1 smoking in the designated facility smoking area four times. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with COO Shen. A copy of this report was explained and provided during the visit.