Complaint·October 13, 2023

CONTINUED FROM LIC9099 Regarding the allegation that Uncleared staff providing care and supervision to residents, the following has been concluded: Based on interviews with administrator and staff members along with a review of the current facility roster, all individuals involved in providing care for residents were shown to be cleared and associated to the facility. The allegation is therefore determined to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. Regarding the allegation that Staff did not safeguard resident’s money, the following has been concluded: Based on a review of the terms of the admission agreement, facility theft and loss policy and the inventory of safeguarded cash and valuables filled by resident R1 upon admission, it was determined that the alleged missing funds were not placed under the facility's safeguarding responsibility. Additionally, the terms of the admission agreement indicate that " The Company is not responsible for any cash, valuables or personal property brought into the facility unless these items are delivered to the licensee/administrator for safeguarding ". As evidenced by the three pages of inventorized property present in R1's records, cash funds were not placed under the facility's responsibility during the period the resident was admitted at the facility. As a result, the allegation is found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint. An exit interview was conducted and a copy of this report was provided to a facility representative.