complaint·May 31, 2022

LPA did not find any indications that doses were missed for residents in care. Interviews conducted with residents expressed that they are given a cup of water when they are being given their medication. There were no concerns with residents about obtaining water with their medication or when they requested water in general. Interviews with resident revealed that they are treated well and never get yelled at by any of the staff at the facility. Residents indicated they have never witnessed the staff yelling at any of the residents. R1 indicated that R1 would get yelled at when she was at a former facility, but not at this facility, R1 indicated that staff treats R1 very well. It was observed that there was sufficient amount of quality and quantity of perishable and nonperishable food for residents. In addition, LPA obtained a copy of the facility weekly menu for review and observed the food service to be well balanced with a variety of choices. LPA conducted interviews with residents and expressed no concerns on the quality of the food provided. Interviews indicated that generally, residents have request to eat out at times in which the facility tries to make an effort to accommodate. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with Administrator and a copy of this LIC9099 report was left at facility.