Complaint·August 30, 2023

It was reported that R1 was found with bruising and R1 reported R1 was abused by staff at the facility. The investigation did not produce substantial evidence to support an allegation of physical abuse. The Anaheim Police Department report was obtained, which contained interviews with R1, W1, Staff 1 and Staff 2. The Department conducted interviews with W1, R1’s primary physician, Anaheim Police Department Personnel and Staff 1 and Staff 2. Medical records were obtained and reviewed from Orange Coast Memorial Care where R1 was transported to following a physical altercation incident. No statements or information could be obtained to substantiate the allegation. In an interview with W1 who stated she did not suspect any foul play or abuse by facility staff and concluded R1 caused the mark on the neck by scratching self. W1 stated she has never observed any marks or bruises on R1 that would make W1 suspicious of abuse or aggressive handling. W1 stated R1 never complained or disclosed any mistreatment. W1 reported she would visit R1, 2 to 3 times a week. W1 did report she believes she caused the injuries to R1’s arms (scratches/bruises) by grabbing at R1’s arms to restrain R1 from assaulting her when she was bringing R1 back to the facility on 2/11/2021 from an outing and not the facility staff. W1 stated staff responded appropriately when assisting with R1 when R1 was being aggressive towards her. W1 reported R1 was diagnosed with a UTI at the hospital and that could cause aggressive behavior. Interview with R1’s Primary Physician/Psychiatrist (PP) presented R1 with having delusional thoughts and aggressive assaultive behavior. R1’s PP stated during the interview that R1’s behavior was endangering self and had displayed delusional behavior and thinking. R1 had accused everyone of being against R1 and abusing R1. R1 has accused staff of installing cameras to spy on R1 and had episodes of moving furniture against R1’s bedroom door to prevent entry. R1’s primary physician stated he had no concerns “at all” of R1 being abused or “violated” at the facility. Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the allegation of Personal Rights (staff inflicted injuries to resident) occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated at this time. An exit interview was conducted, and a copy of this report will be sent to email on file.