complaint·February 8, 2023

transcripts documenting the training topics and hours completed by each staff member, Private Duty Aide records including Home Care Organization Affiliation, Criminal Record Clearance, Health Screenings with TB test results, and Vivante on the Coast Private Duty Aide Personnel Policies. Twelve of twelve individuals interviewed could not corroborate any of the 4 allegations. Six of six individuals interviewed felt they were well-cared for with the facility providing adequate care and supervision, and felt they were treated with respect and dignity. Resident (R) #1 had a specific Private Duty Aide who no longer works with R1. The investigation revealed the allegations may have involved the Private Duty Aide that previously worked with R1. R1's family is currently working with a different Private Duty Aide Homecare Agency in providing R1 the additional assistance they require. LPA Velazquez observed R1's apartment was clean and well maintained as were the other 3 apartments LPA toured. LPA also observed R1 to be clean and well-groomed while in the company of 2 Private Duty Aides. Based on the observations made, interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff does not provide adequate care and supervision to a resident, Staff mistreated a resident while in care, Staff did not properly maintain a resident's room while in care, and Staff are not meeting a resident's needs while in care are all deemed UNSUBSTANTIATED. An exit interview was conducted with Senior Executive Director Bob Fiorentino and a copy of this report along with the LIC 811 were provided at the time of this visit.