Complaint·September 22, 2021

On this day Licensing Program Analyst (LPA) Jenifer Tirre met with Administrator Scott Branson in person to deliver findings on a complaint investigation discussing the above allegations. During the investigation LPA Tirre interviewed staff as well as toured facility. LPA gathered pertinent documentation for investigation including records and receipts. The agency has investigated the complaint alleging “Facility did not provide resident’s family with proper refund”. Investigation revealed that on February 1, 2021 Hospice Equipment was picked up from facility. Investigation revealed that residents Amended admission agreement stated that in the event of a resident passing away, Soliel Senior Living will provide a prorated refund from the day all the residents belongings and medical equipment have been picked up from facility. Investigation revealed that facility did issue resident’s family with a refund however due to conflicting reports and information of timeline of events we have found that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur therefore the allegation is UNSUBSTANTIATED. A exit interview was conducted with Administrator and a copy of this report was provided to the facility. ***THIS IS AN AMENDED REPORT***