complaint·June 27, 2025

W1 informed the AD that they had cancelled the services multiple times, but the home health agency kept coming. W1 instructed AD to inform the home health agency that they had cancelled the services for R1 due to the home health agency not contacting W1. W1 informed LPA that the AD did not cancel the services for the resident. LPA interviewed Home Health staff and they informed LPA that they were already going to discharged the resident in care due to the wound healing and lack of cooperation from the AD due to R1 having behaviors during the visits. Home health notes revealed that R1 had behaviors during 1 out of 7 visits. Home health staff notes dated April 18, 2025 stated that R1 was having behaviors and the home health nurse was unable to perform wound care and that the caregiver stated they will perform wound care once the resident is back to normal status. Home health notes dated April 21 st and 24 th , May 1 st , 6 th , 13 th , and 20 th , 2025 revealed that the resident had no behaviors and wound care was successfully given. LPA observed medical supplies for wound dressing in R1s bedroom closet. Based on information gathered during the investigation the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred: therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with AD Connie Lumauig and a copy of this report was left at the facility.