complaint·November 20, 2024

(Continued from LIC 9099) It was alleged facility resident is not receiving showers due to Resident 1 (R1) not receiving showers. The Long Term Care Ombudsman (LTCO) assisted LPA in translating interviews of five of six residents regarding shower services received and itemized billing for services. All six residents interviewed verified they received showers on their scheduled day and get additional showers in the week beyond the two showers as agreed upon. LPA spoke with three staff members regarding shower schedules and all confirmed showers were being given. LPA reviewed current shower schedules, as well as from February and March 2023, which notated each resident is receiving two showers per week. AD Joo & Business Office Manager Michelle Kwak confirmed the shower schedules get updated every two weeks. LPA was unable to interview R1 due to R1 having passed. Based on evidence reviewed, preponderance of evidence shows residents are receiving showers. This agency has investigated the complaint alleging residents are not receiving showers. The Department found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Tammy Joo, Administrator (AD) and a copy of this report was provided to the facility.