complaint·August 30, 2023

Additionally, four out of the four staff interviewed denied the allegation indicating that the temperature of the water was tested using the inside of the wrist and by verbally asking if the temperature was comfortable. It was determined based on the interviews that there was insufficient evidence to prove that the hot water was allegedly being used to clean the resident. It is alleged that the staff spoke inappropriately to resident. One out of the three individuals interviewed witnessed an incident that occurred on June 12, 2023. The individual observed Staff #2 (S2) had an accent from their native language which made it sound that S2 appeared “aggressive and forceful.” Four out of the four staff refuted the allegation indicating that S1 and S2 speaking nicely to all residents. Two out of the five residents stated that S2 has spoken kindly and denied any knowledge or observation of staff speaking to resident inappropriately. The remaining two residents could not be interviewed. It is alleged that staff refused to assist resident with incontinence needs. One out of the five residents indicated that they were not changed on one occasion but was unable to recall the details and time of the incident. Two out of the five residents stated that they were satisfied with the care that was being provided, and the last two remaining residents could not be interviewed. Four out of the four staff interviewed denied the allegation stating that the resident was changed multiple times a day and on occasions denied getting their diapers changed. Due to the conflicting details, LPA is unable to corroborate the allegations. Based on the interviews which were conducted and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations: Staff used hot water to clean the resident, Staff spoke inappropriately to resident, and Staff refused to assist resident with incontinence needs are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Adela Albu via a telephone call at 11:17am. Caregiver Ghergina Lupu was also present at this time. A copy of this report along with the LIC9099-C and LIC811 were emailed to Administrator Adela Albu at the end of the visit.