complaint·September 20, 2024

Based on the review of records, R1 resided at the facility for 26 days from October 6, 2022 to October 31, 2022. On Tuesday, September 7, 2024, at 12:28pm, R1's Responsible Person (RP) requested a copy of the admission agreement and billing invoice for the month of October 2022. A follow-up text was sent by the RP on Tuesday, September 10, 2024 at 8:38am indicating that the copy of R1's admission agreement and billing statement was not provided. Administrator Batla responded at 11:00am that the admission records were provided to the RP to take home to sign (which had allegedly taken two weeks to complete and return). Admin requested time to search for the records as they were in storage. Per review of the email receipts, the admission agreement and the billing invoice was submitted to the RP via email on Sunday, September 15, 2024 at 2:51pm. Per Title 22 Regulation, Additional Personal Rights of Residents in Privately Operated Facilities, 87468.2, records are provided promptly within two business days, however it took the Administrator nine days to produce the records requested. Therefore, based on LPA's interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegations, Licensee is refusing to provide copy of the admission agreement to responsible person and Licensee is refusing to provide copy of billing statement to responsible person, are deemed SUBSTANTIATED as per the Title 22, Division 6, Chapter 8 of the California Code of Regulations. A deficiency is being cited on the attached LIC 9099D. An exit interview was conducted with Administrator Masroor Batla, and a copy of this report and the appeal rights were provided at the end of the visit. The two remaining resident interviews were not obtained due to a language barrier and refusal. Three out of three individuals also interviewed also denied the allegation. Therefore, based on the interviews which were conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation, Caregivers hit residents, is deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Masroor Batla, and a copy of this report was provided at the end of the visit.