complaint·July 10, 2025

Allegation: Staff did not groom resident-Unfounded The Department conducted interviews with staff and residents. Interviews with residents indicated that their grooming needs are being met by facility staff. Residents were able to get their fingernails cut at the facility salon.  Residents interviewed revealed that they are seen by a podiatrist who comes into the facility. Staff interviews further revealed they have a podiatrist that comes to the facility every one to two months. Residents would have to agree to this service and would be charged if they did not have the right insurance. Allegation: Licensee did not seek timely medical attention for resident in care- Unfounded The Department conducted interviews with staff and residents. Resident interviews revealed they have not needed medical attention but feel confident that staff would seek it timely manner. Interview with staff revealed that in some cases they will try to get medical professionals to come to the facility to make it easier for the residents. Allegation: Staff did not bathe resident - Unfounded The Department conducted interviews with staff and residents. Some residents are assisted by staff with their showers which are two (2) to three (3) times a week. Resident interviews indicated that they receive their showers as scheduled. Allegation: Staff stole resident's personal property - Unfounded The Department conducted interviews with staff and residents. Resident interviews revealed that have not had any stolen property. Staff interviews revealed residents had not reported any stolen property. Allegation: Staff spoke to resident inappropriately - Unfounded The Department conducted interviews with staff and residents. LPA interviewed residents in which they stated staff do not yell at them or speak inappropriately to them and that staff treat them very well. LPA interviewed staff in which they stated they have not observed staff talking inappropriately to residents. Allegation: Staff mismanaged resident's medication - Unfounded The Department conducted interviews with staff and residents. Interviews with residents revealed they have not had any issues with medications or they manage their own medication.   LPA did a walk-through of the facility and did not observe any medications on the floor. Based on this information, the Department did not find any evidence to prove the allegation that staff do not provide adequate care and supervision, therefore this allegation is UNFOUNDED . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. At this time no citations were issued. Exit interview was conducted and a copy of this report was provided to the facility.