Complaint·September 19, 2023

bathroom during the visit. LPA observed a clean bathroom with an intact shower chair and intact toilet seat. Toilet flushed properly with no back up. R1 states reporting the clogged toilet on 04/20/2022. Facility provided documentation of facility work order to unclog the toilet on 04/20/2022. Documentation indicates work was performed same day. The allegation that "staff do not respond to resident's call for assistance in a timely manner" is referring to time frame of correction of clogged toilet and not care of resident and work was documented to be timely. LPA observed restrooms in common areas available for the resident to use in the interim. R1 was self-managing medications until physician order dated 06/15/2021 which indicated facility was to begin medication administration. Physician order indicated resident was unable to store medications in room. Per facility, a sweep of the room was done and expired medications and pain patches were discarded. R1 is unable to provide which unexpired medications were discarded. Facility indicated giving R1 a warning and possible eviction notice regarding cleaning the room as hoarding conditions were observed to be a safety issue. Facility removed expired food from the room as well as trash. R1 is unable to provide which personal items were not safeguarded. Facility denies any type of retaliation towards R1 and indicates R1's roommate was moved to a different room as resident was declining and needed closer observation on the first floor of facility. Due to conflicting information, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview was conducted and copy of the report was provided. *This is an amended report to address a change of verbiage in report narrative.