Complaint·January 7, 2026

R1 no longer resides at the facility. LPA attempted to reach R1 by phone on three separate occasions, however, R1 could not be reached to confirm or deny the allegation. Regarding the allegation, Staff did not ensure that the faucets used by residents for personal care are delivering hot water, the following was revealed: It is alleged the faucet used by R1 for personal care was not delivering hot water. During the course of the investigation, interviews were conducted with seven facility residents and two staff. Six of seven residents denied the allegation and stated the faucets in the bathrooms located in their bedrooms have always delivered hot water and continue delivering hot water. One of seven residents was unable to confirm or deny allegation. Two of two staff denied the allegation and stated faucets used by residents for personal care have always delivered hot water and continue delivering hot water. R1 no longer resides at the facility. LPA attempted to reach R1 by phone on three separate occasions, however, R1 could not be reached to confirm or deny allegation. LPA tested the water temperature in select resident bathrooms and the water temperature tested between 106.3-120.2 degrees Fahrenheit. Based on water temperature reading and due to the allegations being uncorroborated during interviews conducted, the Department is unable to determine if Staff do not ensure that resident’s hygiene needs are met or if Staff did not ensure that the faucets used by residents for personal care are delivering hot water. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.