complaint·March 17, 2022

at the front desk. The staff will provide scheduled transportation to the nearest medical facility or within a five mile radius. Should you require special transportation, other than the scheduled runs, we will endeavor to accommodate you, but cannot guarantee that special transportation will be available at all times. Please allow us to assist you in planning appointment times that will fit into your schedule as well as others. In review of transportation logs indicates that Mondays, Wednesdays, and Fridays are errand days, Tuesday and Thursday are for appointments and Sundays are for Church Services. Logs reflect residents have signed up for various times and dates for the past two years and have been providing the transportation as indicated. The facility also has a bus that seats 28 people but due to Covid driver resigned and facility has not been able to hire a new driver. However, the facility has a facility van that seats up to 6-8 passengers at one time which has provided transportation at all times. Although the facility was readily available at all times with transportation due to certain circumstances like Covid transportation may have been put on hold for group outing or recreational outings. Based on the information gathered during the investigation, review of all documents obtained, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with Administrator, and a copy of this LIC9099 report was left at facility.