complaint·July 11, 2023

Based off interview with R1’s family, Family claimed that they were informed by R1’s hospice nurse regarding denial of visitation. Family contacted R1’s primary doctor, who happens to also be hospice doctor. Interview confirmed that doctor resolved issue with facility at a later time. During interview with former Administrator Case, it was reported that R1’s Doctor barged their way into facility refusing to follow visitation policy by signing in; However, copies of the facility visitation log dated 3/5/2022 confirms R1 had three visitors sign in that day: a Family member, Hospice Nurse, and R1’s Doctor. Hospice Nurse was logged in for 95 minutes and Doctor for 2 hours. Hospice documents confirm that Hospice made initial hospice visit on 3/8/22, three days after the initial attempted visit was denied. Facility guidelines state that Home Health/ Outside Agencies are expected to check in with the Director of Health Services when arriving at the community and upon leaving. Facility policy further states Residents have the right to select their own physicians, pharmacies, personal assistants, hospice agency and health care providers that is consistent with residents admission agreement. Based off interviews conducted and records obtained the preponderance of evidence has been met, deeming the allegation Staff denied hospice visit for resident to be SUBSTANTIATED. per California Code of Regulations, (Title 22, Division 6, Chapter 8). An exit interview was conducted with staff and a copy of this report, along with copy of citation and copy of Appeal Rights have been provided to Facility.