complaint·July 8, 2025

LPAs were given a tour of the kitchen by Dining Supervisor Kathy Ofeguede and observed ample amount of perishables and non-perishable food items. LPAs observed a variety of proteins such as chicken, beef, pork, fish which include salmon, tilapia, shrimp, and etc. Based on the interviews, sixteen out of the sixteen residents and three out of the three staff indicated that residents are served three fresh and nutritious meals a day, alternative options are available upon request, the menu is typically followed, meals meet the food groups with a variety of proteins served, and snacks are available in the Bistro throughout the day. Based on the review of weekly and daily menus, residents are provided with a variety of adequate meals with alternative options available upon request. Per the menus for the weeks of June 22nd, June 29th, and July 6, 2025, salmon is typically served once a week on Fridays, however there is a second option available for lunch and dinner as well as the daily menu alternatives. Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegation: Staff are not providing adequate food service to residents, is deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Mike Mario and Business Office Manager Timarie Morrissey, and a copy of this report was provided at the end of the visit.